Refund and Return Policies
Refund and Return Policies, At Buy Herbal Incens customer satisfaction is our top priority. We offer a 7-days refund and return policy to ensure a seamless shopping experience. If 7 days have passed since your purchase, we unfortunately cannot provide a full refund or exchange.
A receipt or proof of purchase is required to process any return. Please do not return products directly to the manufacturer.
Refund Process
Once we receive your return, we will inspect it and notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will automatically be applied to your original payment method within 3 business days, Refund and Return Policies.
Late or Missing Refunds:
- Double-check your bank account and contact your credit card provider, as posting times may vary.
- Contact your bank for additional processing details.
- If you still haven’t received your refund, email us at Sale@buyherbalincens.com for further assistance.
Sale Items Policy
At BuyHerbalIncens.com, only regular-priced items qualify for refunds or exchanges. Sale or discounted items are considered final sales and are not eligible for returns, refunds, or exchanges. We encourage customers to carefully review all sale items before completing their purchase to ensure satisfaction, Refund, and Return Policies.
This policy allows us to continue offering the best deals while maintaining the quality you expect. If you have any questions regarding sale items or need clarification about your order, don’t hesitate to reach out to our support team at Sale@buyherbalincens.com. Our customer service representatives are always ready to assist you with any concerns or inquiries. Shop confidently with us, knowing our policies are clear, transparent, and customer-friendly, Refund and Return Policies.
Exchanges Policy
At BuyHerbalIncens.com, we gladly replace items that are defective or damaged to ensure your complete satisfaction. If you receive a faulty product, simply request an exchange by contacting our support team at Sale@buyherbalincens.com. Please include your order details and a description of the issue for faster assistance, Refund, and Return Policies.
Once your exchange is approved, ship the item to our returns address at 11731 Santa Monica Blvd, Los Angeles, CA 90025. To avoid delays, ensure the product is securely packaged and shipped with a trackable method. We value our customers and are committed to providing high-quality products with a hassle-free exchange process. Shop confidently, knowing we’re here to help with any product concerns, Refund and Return Policies.
Gifts
If the item was marked as a gift, you will receive a gift credit for the return value. Upon receiving the returned item, a gift certificate will be emailed to you. If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
To return your item, mail it to 11731 Santa Monica Blvd, Los Angeles, CA 90025, USA. You are responsible for return shipping costs, which are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee receipt of your returned item.